Carpet Cleaners Uxbridge Terms and Conditions

These Terms and Conditions set out the basis on which Carpet Cleaners Uxbridge provides professional carpet, rug, upholstery and related cleaning services to residential and commercial clients. By placing a booking, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings given below:

Client means the individual, business or organisation requesting the services from Carpet Cleaners Uxbridge.

Company means Carpet Cleaners Uxbridge, the provider of the cleaning services.

Services means the carpet, rug, upholstery, mattress, hard floor and related cleaning services supplied by the Company to the Client, as agreed at the time of booking.

Premises means the property or location where the Services are to be carried out.

Technician means any employee, contractor or representative of the Company who carries out the Services.

2. Scope of Services

The Company offers professional cleaning services including, but not limited to, carpet cleaning, rug cleaning, upholstery cleaning, spot and stain treatment, end of tenancy carpet cleans and related services within its normal operating areas. The precise scope of the Services will be as described during the booking process and in any written confirmation provided by the Company.

Any additional services requested on the day of the booking are subject to the availability of the Technician and may incur extra charges, which will be agreed with the Client before the additional work is undertaken.

3. Booking Process

3.1 Bookings may be made by phone or other communication channels offered by the Company. The Client is responsible for providing accurate details including the address of the Premises, type and approximate size of areas or items to be cleaned, any access restrictions, parking information and any known issues such as heavy soiling, stains or damage.

3.2 All bookings are subject to availability and are not confirmed until the Company has accepted the booking and provided confirmation to the Client. The Company reserves the right to refuse any booking at its sole discretion.

3.3 The Company may request photographs, descriptions or measurements of the areas or items to be cleaned in order to provide an estimated quotation. Any quotation provided prior to inspection is an estimate only and may be adjusted if the actual condition or size differs significantly from that described by the Client.

3.4 The Client must ensure that a responsible adult is present at the Premises at the agreed start time and for the duration of the appointment, unless otherwise agreed in advance with the Company.

4. Access, Parking and Utilities

4.1 The Client is responsible for providing safe and reasonable access to the Premises on the agreed date and time. If the Technician is unable to gain access, or if access is unsafe, the Company may treat this as a late cancellation and apply the relevant charges.

4.2 The Client must ensure that adequate parking is available for the Companys vehicle as close as reasonably possible to the Premises. Any parking charges, permits or related costs are the responsibility of the Client and may be added to the invoice.

4.3 The Client must provide access to electricity and cold running water at the Premises, unless otherwise agreed in writing. If these are not available and this prevents or delays the provision of the Services, the Company may charge a call-out fee or a cancellation fee.

5. Client Responsibilities

5.1 The Client must remove or secure any fragile, valuable or delicate items from areas where the Technician will be working. The Company will not be responsible for damage to such items left in or around the work areas.

5.2 The Client must ensure that the areas to be cleaned are free from excessive clutter, personal belongings, footwear, toys and other obstructions. The Company reserves the right to limit the scope of work or charge additional fees where extra time is required to move items or clear areas.

5.3 The Client must inform the Company of any known defects, damage, wear, loose fittings, shrinkage risk, colour instability, or any other issue that may affect the cleaning process or outcome. This includes previous cleaning methods or the use of unsuitable products that may have weakened fibres or fabrics.

5.4 Children and pets must be kept away from equipment, cleaning solutions and work areas for their safety and to allow the Technician to work efficiently.

6. Pricing and Estimates

6.1 Prices are generally quoted based on the information provided by the Client at the time of booking. The Company reserves the right to amend the price if the information provided is inaccurate or incomplete, or if the areas or items to be cleaned are substantially larger, more heavily soiled, or more complex than described.

6.2 All prices will be communicated in pounds sterling and, unless stated otherwise, include applicable taxes. Any additional services requested on site will be priced and agreed before commencement.

6.3 Where a minimum call-out charge applies, the Client will be advised during the booking process. If the value of the Services requested is below the minimum charge, the minimum charge will still apply.

7. Payments

7.1 Payment is due in full upon completion of the Services, unless otherwise agreed in writing prior to the appointment. The Company may accept a range of payment methods, such as card payment or bank transfer, as communicated to the Client.

7.2 For commercial clients or larger jobs, the Company may require a deposit or advance payment. Any such requirement will be confirmed at the time of booking.

7.3 If payment is not received on completion, the Company reserves the right to charge interest on overdue amounts at the statutory rate and to recover all reasonable costs of collection, including administrative and legal expenses.

7.4 The Client must raise any billing queries within 5 working days of the date of the invoice. After this period, the invoice shall be deemed accepted.

8. Cancellations, Rescheduling and Late Access

8.1 The Client may cancel or reschedule a booking by giving at least 24 hours notice prior to the scheduled start time. Cancellations or rescheduling requests must be communicated directly to the Company.

8.2 If the Client cancels or reschedules with less than 24 hours notice, or if the Technician is unable to gain access to the Premises at the agreed time, the Company may charge a cancellation fee of up to 50 percent of the quoted price or a fixed call-out charge, at its discretion.

8.3 If the Technician arrives on time but is kept waiting due to lack of access or other issues within the Clients control, waiting time may be charged at the Companys current hourly rate, with a minimum charge that may apply.

8.4 In the unlikely event that the Company needs to cancel or reschedule an appointment due to unforeseen circumstances such as staff illness, vehicle breakdown, severe weather or events beyond its reasonable control, the Company will notify the Client as soon as possible and offer the next available appointment. The Company will not be liable for any indirect or consequential losses arising from such cancellation or rescheduling.

9. Service Performance and Results

9.1 The Company will carry out the Services with reasonable care and skill and in accordance with industry standards for professional carpet and upholstery cleaning.

9.2 The Client acknowledges that certain stains, odours, wear, discolouration or damage may be permanent and cannot be fully removed or remedied by cleaning. The Company does not guarantee the complete removal of all stains or marks.

9.3 Drying times will vary depending on fibre type, soiling level, ventilation and ambient conditions. Any drying time estimates are approximate only. The Client must take reasonable precautions while carpets and upholstery are damp, including supervising children and pets and avoiding the use of coloured or non-colourfast items on damp surfaces.

9.4 The Company may decline to treat an item or surface if, in the Technicians professional opinion, cleaning is likely to cause damage or is unsafe.

10. Damage and Liability

10.1 The Company maintains appropriate insurance cover for its activities. Liability for any proven damage caused by the Company will be limited, at the Companys option, to either:

a repair of the damaged item or area; or

replacement of the damaged item; or

payment of the cost of repair or replacement, subject to fair wear and tear and depreciation.

10.2 The Company will not be liable for:

a pre-existing damage, wear or defects, including but not limited to loose seams, weakened fibres, colour loss, shrinkage or previous cleaning damage;

b damage arising from failure of the Client to disclose relevant information about the item or surface;

c any indirect or consequential losses, including loss of profit, loss of business, or loss of opportunity;

d any loss or damage arising from the Clients failure to follow aftercare advice, including guidance on drying times and usage.

10.3 Any claim for damage must be reported to the Company in writing as soon as reasonably practicable and in any event within 48 hours of completion of the Services, together with supporting evidence such as photographs and a description of the issue.

11. Health, Safety and Environmental Compliance

11.1 The Company uses cleaning products and equipment selected for effectiveness and safety when used as directed. Safety data sheets are available on request for cleaning solutions used in the provision of the Services.

11.2 The Technician will follow reasonable health and safety practices while working at the Premises. The Client must not request the Technician to undertake any task that is unsafe or outside the agreed scope of Services.

11.3 The Client is responsible for maintaining a safe environment at the Premises during the appointment, including adequate lighting, clear walkways and the secure containment of pets.

12. Waste Handling and Regulations

12.1 In the course of providing the Services, the Company may generate waste water, soiled extraction and limited amounts of solid waste. The Company will handle such waste in accordance with applicable UK waste management and environmental regulations.

12.2 Where practical and appropriate, waste water will be discharged into suitable foul water drainage systems at the Premises, such as toilets or designated drains approved for such use, and never into surface water drains.

12.3 Any solid waste, such as removed debris or contaminated materials, will be managed in line with relevant regulations. Where the nature or quantity of waste requires special handling or off-site disposal, additional charges may apply, which will be advised to the Client.

12.4 The Client must inform the Company of any specific restrictions or requirements relating to drainage or waste disposal at the Premises. The Company reserves the right to refuse to proceed with the Services if lawful waste handling cannot be achieved.

13. Complaints and Service Issues

13.1 If the Client is dissatisfied with any aspect of the Services, they should contact the Company as soon as possible, and in any event within 48 hours of completion of the work.

13.2 The Company may request photographs or an opportunity to inspect the area or items in question. Where a complaint is considered justified, the Company may, at its discretion, offer a re-clean of the affected area or another appropriate remedy.

13.3 The Companys liability in respect of any complaint shall not exceed the value of the Services provided for the specific area or item to which the complaint relates.

14. Privacy and Data Protection

14.1 The Company collects and processes personal data such as names, addresses and contact details for the purpose of managing bookings, providing Services, handling payments and administering customer relations.

14.2 The Company will take reasonable steps to protect personal data and will not sell or disclose it to third parties except where necessary to deliver the Services, comply with legal obligations, or where the Client has given explicit consent.

15. Amendments to Terms and Conditions

15.1 The Company may update or amend these Terms and Conditions from time to time to reflect changes in the law, industry practice or the way the Company operates.

15.2 The version of the Terms and Conditions applicable to a booking will be the version in force at the time the booking is confirmed. Continued use of the Services after any changes are published will constitute acceptance of the updated Terms and Conditions for future bookings.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Services or their subject matter.

By booking and using the Services of Carpet Cleaners Uxbridge, the Client confirms that they have read, understood and agree to be bound by these Terms and Conditions.